Scams top the list of fastest-growing consumer complaints

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By Bev O’Shea

Tax ID theft and scams such as phone calls from someone claiming to be with the IRS, your employer or your credit card issuer present a double threat: They’re both the fastest-growing and worst types of consumer complaints, according to a survey released Wednesday.

“If someone calls or emails you unexpectedly claiming to be from the IRS, your utility company, a tech-support company or even your employer, don’t assume that it’s true,” said Susan Grant, director of consumer protection and privacy at the Consumer Federation of America (CFA). “Be especially wary if you’re asked to send money immediately or provide personal information that the person should already have. These are danger signs of fraud.”

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